MEMBERS HELP
Village life, step by step.
Borrow an item, join an activity, chat or lend a hand. Find a guide to walk you through it.
Results in member help
- 5 steps
Understand credits for sharing items
Listing and lending are free. An available credit lets you send a request.
- 3 steps
Credit purchases are paused
Credit purchases are paused. You can view your balance and history. Existing available credits follow the borrowing rules shown in the app; listing, lending and giving remain free. A credit is not a deposit, insurance or a reimbursement guarantee.
- 5 steps
I paid, but my credits are missing
Check your account and receipt before trying another payment.
- 6 steps
Find an item near me
Look for a book, a game or something else you need.
- 7 steps
Borrow an item, step by step
Choose your dates and send a request to the lender.
- 6 steps
Lend or borrow a board game
Share your games, find one in the game library and borrow one for a game night.
- 4 steps
Check whether my request was accepted
Find your requests and understand the reply shown.
- 5 steps
Pick up the item I borrowed
Prepare for the meetup and confirm that you have the item.
- 6 steps
Return the item I borrowed
Bring the item back and record its return in TonVillage.
- 5 steps
Keep the item a little longer
Ask the lender for a new return date.
- 4 steps
Cancel a request or loan
Cancel before pickup and understand what happens to the credit.
- 4 steps
My request has no reply
Check your request and find out when the credit will be released.
- 4 steps
An item is late, damaged or missing
Explain the problem and ask for help.
- 3 steps
Offer my item to lend
Offer a loan or gift within the allowed categories.
- 4 steps
Accept or decline a borrowing request
Reply to someone who wants to borrow your item.
- 5 steps
Confirm that my item was returned
Complete the loan after receiving your item.
- 3 steps
Edit or pause my listing
Offer a loan or gift within the allowed categories.
- 5 steps
Keep my item for certain dates
Block the days when you need your own item.
- 3 steps
Give an item away for good
Offer a loan or gift within the allowed categories.
- 3 steps
Item sales are paused
This feature no longer accepts new operations.
- 3 steps
Item swaps are paused
This feature no longer accepts new operations.
- 6 steps
Receive an item being given away
Request a gift, then confirm that you received the item.
- 3 steps
Member-to-member purchases are paused
This feature no longer accepts new operations.
- 4 steps
Cancel a gift
Stop the exchange before the items have been handed over.
- 4 steps
Reply to an extension request
Accept or decline a new return date.
- 5 steps
Keep photos of the handover and return
Record the item’s condition when it changes hands.
- 4 steps
Add a loan to my phone’s calendar
Find your loan dates in your device’s calendar.
- 4 steps
Find my past loans
Review completed loans and cancelled or declined requests.
- 4 steps
Delete an item listing
Remove a listing you no longer need.
- 3 steps
Find ideas for items to share
Offer a loan or gift within the allowed categories.
- 4 steps
Share an item’s link
Send a listing to someone you choose.
- 3 steps
Sports equipment is no longer offered
This feature no longer accepts new operations.
- 5 steps
Choose who can see my item
Share your listing with your neighbourhood, region, friends or a chosen group.
- 5 steps
Create my TonVillage account
Sign up with your email, then get to know your village.
- 4 steps
Sign in or regain access to my account
Get a new sign-in link without looking for a password.
- 4 steps
Find an activity near me
Look for a walk, coffee, game or another chance to meet people.
- 4 steps
Join an activity
Say you are coming and check that your spot is confirmed.
- 3 steps
Change my reply or leave an activity
Let the organizer know when your plans change.
- 3 steps
Organize an activity
Prepare a simple adult gathering and wait for its review.
- 3 steps
Open a table for a chat
Prepare a simple adult gathering and wait for its review.
- 3 steps
Find my activities in the calendar
See your upcoming plans and reopen their details.
- 3 steps
Ask for a helping hand
Share everyday knowledge with other adults.
- 3 steps
Offer my help to neighbours
Share everyday knowledge with other adults.
- 3 steps
Reply to a request or an offer of help
Share everyday knowledge with other adults.
- 4 steps
Find my friends and friend requests
See who wants to be your friend and choose your reply.
- 4 steps
Create a circle of friends
Group your family, walking friends or neighbours so you can invite them easily.
- 5 steps
Ask a question or find a date
Create a poll to decide together on an activity or meeting.
- 4 steps
Change my name, photo or town
Update the information on your profile.
- 4 steps
Read my messages and reply
Find a conversation with a member or a group.
- 4 steps
Choose the alerts and emails I receive
Get useful updates without being notified about everything.
- 4 steps
Choose what others see about me
Decide whether your profile appears in the directory and what it shows.
- 3 steps
Download a copy of my data
Keep a copy of the data the app lets you export.
- 3 steps
Delete my TonVillage account
Remove your account and understand retention limits.
- 4 steps
Report content or behaviour
Tell TonVillage about a message, profile or listing that is causing a problem.
- 4 steps
Block or unblock someone
Stop exchanges with someone and find your list of blocked accounts.
- 4 steps
Contact TonVillage for help
Prepare a clear email when you cannot find the answer.
- 6 steps
Find my way around the village
Find updates, activities and news from your neighbourhood.
- 4 steps
Search for an activity, item or member
Use the main search and narrow the results.
- 4 steps
Explore what is happening on the map
See activities and posts placed on a map.
- 4 steps
Save an activity to my favourites
Keep an outing idea so you can find it later.
- 4 steps
Find an official outing and go together
Find a show or regional outing, then arrange to go with neighbours.
- 3 steps
Suggest a spontaneous get-together
Prepare a simple adult gathering and wait for its review.
- 4 steps
Take a spot offered by a group
Join a circle that opens a few spots to its neighbours.
- 3 steps
Ask for a welcome at my first activity
Tell the group you would like someone to help you get acquainted.
- 4 steps
Offer to welcome new members
Help someone feel comfortable at their first activity.
- 3 steps
Edit an activity I organize
Prepare a simple adult gathering and wait for its review.
- 4 steps
Cancel an activity I organize
Let registered people know the gathering will not take place.
- 3 steps
Plan an activity that repeats
Prepare a simple adult gathering and wait for its review.
- 4 steps
Invite members to my activity
Send an invitation and follow the first replies.
- 4 steps
See who has replied to my activity
Check confirmations and people still waiting.
- 4 steps
Plan my route and an activity reminder
Check the meeting details, open directions and add a reminder.
- 4 steps
Find my group with the flag and my badge
Show a visible sign on your phone on the day of the gathering.
- 3 steps
Share out small activity tasks
Organize only small contributions that follow the rules.
- 3 steps
Offer to help with a task during an activity
Organize only small contributions that follow the rules.
- 3 steps
Choose what I will bring to an activity
Organize only small contributions that follow the rules.
- 3 steps
Carpooling is paused
This feature no longer accepts new operations.
- 3 steps
Carpooling is paused
This feature no longer accepts new operations.
- 3 steps
Group funds are paused
This feature no longer accepts new operations.
- 4 steps
Ask a question in an activity’s comments
Write a question that is useful to the people taking part.
- 4 steps
Vote in a poll and see the results
Choose an answer or say when you are available.
- 4 steps
Edit, close or delete my poll
Manage a question you published.
- 3 steps
Create an activity from a poll
Prepare a simple adult gathering and wait for its review.
- 4 steps
Add or remove a memory photo
Find photos after an activity and share your own.
- 3 steps
Leave or edit my review after an activity
Share your experience with the person who organized the gathering.
- 4 steps
Find a past activity and meet friends again
Look through your history and suggest meeting again as friends.
- 5 steps
Find a member and ask to be friends
Use the directory to find someone in the village.
- 4 steps
Invite someone with my QR code or link
Prepare a friend invitation that is easy to open on a phone.
- 4 steps
Join a circle with an invitation
Join the group of friends of someone who invited you.
- 6 steps
Manage and share a circle I created
Change your group’s name, members and invitations.
- 3 steps
Send a photo in a conversation
Show a photo to one person or the activity group.
- 3 steps
Edit or delete a message I sent
Fix a mistake in your own messages.
- 4 steps
Reply to a specific message or add a reaction
Show which message you mean in a conversation.
- 4 steps
Mute, hide or leave a conversation
Choose which conversations you see and which alerts you receive.
- 4 steps
Read updates in my notifications
Find an invitation, reply or important change.
- 3 steps
Change the app’s language and appearance
Read TonVillage in French or English and choose a light or dark display.
- 3 steps
Choose my interests, languages and ways to help
Choose the everyday topics that interest you.
- 3 steps
Choose my city and neighbourhood
Distances use your area without saving GPS coordinates in your profile.
- 4 steps
Change my sign-in email address
Update the address you use to enter TonVillage.
- 5 steps
Join my area’s waitlist
Be notified when TonVillage opens in your area.
- 3 steps
Become a volunteer or join a committee
Organize only small contributions that follow the rules.
- 3 steps
Propose an announcement and answer the association
Share local information after its content is reviewed.
- 4 steps
Open a few group spots to neighbours
Save one, two or three spots to meet members of the village.
- 3 steps
Sign out of TonVillage
End your session and return to sign-in.
- 5 steps
Share the waitlist with my neighbours
Prepare a link or image to spread the word about your area opening.
We couldn’t find a guide with those words.
Try a simpler word, like “item”, “account” or “activity”.
You can also contact us →Getting started
Start with one guide, then take it step by step.
FIND YOUR TOPIC
All member guides.
104 guides · 10 topics
No account needed to read them.
Getting started
Create my account and find my way around.
5 guidesBorrow an item
Find, request, pick up and return an item, and understand credits.
16 guidesLend my items
Post for free and keep track of my loans.
11 guidesGive an item
Allowed gifts and paused features.
6 guidesJoin an activity
Find an outing, sign up and get ready to take part.
19 guidesOrganize an activity
Create a gathering and help participants get ready.
11 guidesHelping out and village life
Lend a hand and connect with my friends and circles.
16 guidesMessages and notifications
Talk with others and choose my alerts.
8 guidesMy profile and settings
My photo, neighbourhood and preferences.
6 guidesPrivacy and help
My information, a problem or a question.
6 guidesStill need a hand?
Tell us where you got stuck. We’re here to help.