BORROW AN ITEM · 5 STEPS

I paid, but my credits are missing

Check your account and receipt before trying another payment.

Go back to “My credits”
Make sure you are using the same account you used to start the purchase.
Update the information
Tap “Refresh” if it appears. Otherwise, leave the page and open “My credits” again.
Check your credit activity
Look for the purchase under “Activity”. Also check “Available” credits and those “Held by your requests”: a reserved credit cannot be used for another request.
Check your receipt
Find the payment receipt and compare the date and amount. Returning to the app does not always mean that the credits have already been added.
Contact the team if the credits are still missing
Include the date, amount and receipt reference in your message. Explain that you have already checked the account, balance and activity.

This button opens the TonVillage app. You may be asked to sign in.

Is something unclear?

Go back to “My credits”