MEMBERS HELP · 16 GUIDES
Borrow an item
Find, request, pick up and return an item, and understand credits. Choose what you’d like to do.
Understand credits for sharing items
Listing and lending are free. An available credit lets you send a request.
Credit purchases are paused
Credit purchases are paused. You can view your balance and history. Existing available credits follow the borrowing rules shown in the app; listing, lending and giving remain free. A credit is not a deposit, insurance or a reimbursement guarantee.
I paid, but my credits are missing
Check your account and receipt before trying another payment.
Find an item near me
Look for a book, a game or something else you need.
Borrow an item, step by step
Choose your dates and send a request to the lender.
Lend or borrow a board game
Share your games, find one in the game library and borrow one for a game night.
Check whether my request was accepted
Find your requests and understand the reply shown.
Pick up the item I borrowed
Prepare for the meetup and confirm that you have the item.
Return the item I borrowed
Bring the item back and record its return in TonVillage.
Keep the item a little longer
Ask the lender for a new return date.
Cancel a request or loan
Cancel before pickup and understand what happens to the credit.
My request has no reply
Check your request and find out when the credit will be released.
An item is late, damaged or missing
Explain the problem and ask for help.
Keep photos of the handover and return
Record the item’s condition when it changes hands.
Add a loan to my phone’s calendar
Find your loan dates in your device’s calendar.
Find my past loans
Review completed loans and cancelled or declined requests.
Still need a hand?
Tell us where you got stuck. We’re here to help.