BORROW AN ITEM · 4 STEPS
An item is late, damaged or missing
Explain the problem and ask for help.
Open the loan
In “Item sharing”, find the item under “My exchanges” or “My items”.
Write to the other person
Tap “Open the chat”. Describe the problem clearly and suggest a next step, such as a return time.
Gather useful information
Note the item’s name, the dates and what happened. Keep the handover and return photos, along with any useful messages.
Contact the team if needed
Use the help centre’s contact option to explain the situation. Describe what you have already tried to resolve it.
Find the exchange
This button opens the TonVillage app. You may be asked to sign in.
Is something unclear?
Ask for help →